Quality Improvement (QI) is an evidence-based approach that helps primary care free up time to deliver and evaluate initiatives, and embed new approaches more effectively and efficiently into practice. QI helps us to make the most of our systems, organisations, talents and expertise to deliver better outcomes for patients. Read more.
QI Ready is a free resource for all practices and has been developed to support GPs and practice teams with QI activities in practices. It is your starting place for all QI tools, guidance and case studies.
The Top Tips for using QI Ready includes information about using the learning network and offers a brief introduction to the quick guides, case studies, resources and discussions that the network contains. You can also watch our video which introduces QI Ready.
Our QOF QI Hub contains useful resources and case studies which provide examples of how practices could approach their quality improvement activity to achieve the QI domain of the Quality and Outcomes Framework.
Barnetby Medical Centre recently undertook a 2 month long QI project to increase the percentage of patients, regularly using online services, beyond 20% and increase patient awareness of online services.
This QI Project also hoped to increase staff productivity, by reducing the number of calls to the Practice for medication requests, appointment bookings, etc. which could instead be done online through Patient Access.
The Health Foundation and RCGP are working together on a national project looking at ways to improve continuity of care in five centres across England. Check out the Continuity of Care toolkit and webinars.
Islington GP Federation Quality Improvement Team has supported 32 Islington practices with this years’ End of Life QI module (part of the Quality and Outcomes Framework in the 2019 GP Contract). This case study outlines how an ‘at-scale’ organisation, such as a GP Federation can provide the capacity and expertise required to support effective quality improvement within primary care.
A suite of end of life care resources to support multi-professional practice learning and quality improvement to help General Practice assess and build on their good care.
This webcast produced by RCGP provides an overview of quality improvement, the different QI tools and processes, as well as some top tips on how to get started on QI!
Glenpark Medical Centre, in Gateshead developed a video to share their experience of undertaking a quality improvement project on implementing care and support planning for people with long term conditions. The practice team share how they started the QI process, the systems they put in place and the impact of the project. Access the video.
Lockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project on reducing the number of incoming phone calls to their practice.
Are you interested in influencing quality standards? As an RCGP Clinical Adviser you can help to define high quality care, have your say on key areas for quality improvement and decide on what are best metrics to measure performance.
The RCGP created the Sepsis Clinical Spotlight in 2016 and Clinical Priority in 2017 aiming to raise awareness of sepsis and educating GPs and primary care staff on the identification of Sepsis and delivery of adequate care which will ultimately will have an impact upon this condition, reducing the burden for the individuals, their families and the wider NHS.
The RCGP and Marie Curie have launched the Daffodil Standards: a set of quality standards for general practice, to help you and your practice assess and improve the care you provide to people affected by advanced serious illness and end of life care.