Quality Improvement (QI) is an evidence-based approach that helps primary care free up time to deliver and evaluate initiatives, and embed new approaches more effectively and efficiently into practice. QI helps us to make the most of our systems, organisations, talents and expertise to deliver better outcomes for patients. Read more.

QI Ready is a free resource for all practices and has been developed to support GPs and practice teams with QI activities in practices. It is your starting place for all QI tools, guidance and case studies.

OVID-19 Resource HubCOVID-19 Resource Hub: Our free COVID-19 Resource Hub has a growing range of practical tools and guidance for GPs. It brings together the latest RCGP resources, created by expert clinicians working alongside you to manage the outbreak. And there are links to external guidance on the current situation and managing specific patient groups, so all the information you need is in one place.

Recently added resources include a new 15-minute RCGP module for members of the primary care team, Managing Patients with Chronic Respiratory Symptoms During a Pandemic. We’ve also included guidance for those caring for patients with palliative needs around COVID-19, and their carers. You can get advice on effective systems for triage and online or video consultation. And our Top 10 Tips on what to do in primary care are also regularly being updated.

The Top Tips for using QI Ready includes information about using the learning network and offers a brief introduction to the quick guides, case studies, resources and discussions that the network contains. You can also watch our video which introduces QI Ready.

Our QOF QI Hub contains useful resources and case studies which provide examples of how practices could approach their quality improvement activity to achieve the QI domain of the Quality and Outcomes Framework.

We are continually adding new content to the learning network. Access the latest QI guidance and resources, case studies, blog posts and discussions.

 

  • Barnetby Medical Centre – Patient Online Services Registration via Patient Access – GP QI Project

    Barnetby Medical Centre recently undertook a 2 month long QI project to increase the percentage of patients, regularly using online services, beyond 20% and increase patient awareness of online services.
    This QI Project also hoped to increase staff productivity, by reducing the number of calls to the Practice for medication requests, appointment bookings, etc. which could instead be done online through Patient Access.

  • Continuity of Care Resources

    The Health Foundation and RCGP are working together on a national project looking at ways to improve continuity of care in five centres across England. Check out the Continuity of Care toolkit and webinars.

  • Islington GP Federation End of Life Care QI Project

    Islington GP Federation Quality Improvement Team has supported 32 Islington practices with this years’ End of Life QI module (part of the Quality and Outcomes Framework in the 2019 GP Contract). This case study outlines how an ‘at-scale’ organisation, such as a GP Federation can provide the capacity and expertise required to support effective quality improvement within primary care.

  • End of Life Care QI resources

    A suite of end of life care resources to support multi-professional practice learning and quality improvement to help General Practice assess and build on their good care.

  • Quality Improvement Webcast

    This webcast produced by RCGP provides an overview of quality improvement, the different QI tools and processes, as well as some top tips on how to get started on QI!

  • Implementing Care and Support Planning for people with Long Term Conditions.

    Glenpark Medical Centre, in Gateshead developed a video to share their experience of undertaking a quality improvement project on implementing care and support planning for people with long term conditions. The practice team share how they started the QI process, the systems they put in place and the impact of the project. Access the video.

  • Reducing the number of incoming telephone calls

    Lockside Medical Centre, a practice in Greater Manchester share their experience in a short case study video of undertaking a quality improvement project on reducing the number of incoming phone calls to their practice.

  • RCGP Clinical Advisers Programme

    Are you interested in influencing quality standards? As an RCGP Clinical Adviser you can help to define high quality care, have your say on key areas for quality improvement and decide on what are best metrics to measure performance.

  • Sepsis resources for GPs and practice staff

    The RCGP created the Sepsis Clinical Spotlight in 2016 and Clinical Priority in 2017 aiming to raise awareness of sepsis and educating GPs and primary care staff on the identification of Sepsis and delivery of adequate care which will ultimately will have an impact upon this condition, reducing the burden for the individuals, their families and the wider NHS.

  • Daffodil Standards: UK General Practice Core Standards for Advanced Serious Illness and End of Life Care

    The RCGP and Marie Curie have launched the Daffodil Standards: a set of quality standards for general practice, to help you and your practice assess and improve the care you provide to people affected by advanced serious illness and end of life care.

Reception

What is QI?

The What is QI? section contains information that can be browsed using the main topics of the quality improvement wheel for primary care.
Case studies

QI case studies

The learning network contains a growing collection QI case studies that you will find helpful when carrying out quality improvement work in your practice.
QI testing

E-learning modules

The e-learning modules have been produced to compliment the learning network and self-accreditation process. They will assist you in better understanding quality improvement methodologies.
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QOF QI Hub

Our QOF QI Hub contains useful resources and case studies which provide examples of how practices could approach their quality improvement activity to achieve the QI domain of the Quality and Outcomes Framework.
Practice manager

QI resources

The learning network contains a wealth of useful QI Resources that you will find helpful when carrying out quality improvement work in your practice.
Meeting

Connect with others

Join in discussions and connect with other members who are interested in quality improvement in general practice.