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The contents on this page can only be viewed by members of the Learning Network. If you're already a member, please take a moment to log in to the network. If not, please register.

This online Learning Network provides members with information and support around Quality Improvement (QI), an evidence-based approach that helps primary care free up time to deliver and evaluate initiatives, and embed new approaches more effectively and efficiently into practice.

QI helps us to make the most of our systems, organisations, talents and expertise to deliver better outcomes for patients.

Members have access to useful resources and case studies as well as opportunities to share learning from their experiences and make useful links with others interested in QI.

Whether you have been undertaking QI work for a while or just want to find out more, this network can support you in your journey and connect you to colleagues across the country who are working in innovative ways.

Membership is open to people working in GP practices and other organisations that support them. Register now to become a member of the Learning Network.

This network has been developed as part of the Royal College of General Practice’s Quality Improvement programme, led by two Clinical Lead’s Dr Mike Holmes and Dr Simon Stockill. If you have any questions about the programme please get in touch with the team at QI.Ready@rcgp.org.uk.

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Ghost patients 'nothing sinister' – and the insinuation GPs are complicit in fraud is 'shocking’, says RCGP

"The insinuation that GPs – some of the most trusted professionals in society - are complicit in defrauding the health service is shocking and will be incredibly hurtful for hard-working GPs and their teams who are struggling to deliver care to more than a million patients a day across the country, with insufficient time, resources or workforce to do so.

"It is, of course, important to make sure that patient lists are kept as up-to-date as possible, so that resources are used where they are most needed – and our administrative staff already spend a lot of time processing patients' notes when we are informed that they have died, left the surgery or moved elsewhere.

"But so-called ‘ghost patients’ are nothing sinister - they are the result of a records management issue, not a case of surgeries deliberately profiting by keeping patients on their lists when they shouldn't be there.

"People's circumstances, and therefore, our records, change all the time. Some practices, particularly in inner-city areas, have quite a high rate of turnover, and patients don't always tell us if they are moving on. It’s just an inevitable consequence of having a list in the first place.

"It's also important that whilst we work to ensure patients who shouldn’t be on the list are ‘removed’, it’s equally important to make sure those who should be there are protected and not taken off without good reason, or before notifying them beforehand.

"We appreciate that it is NHS England's responsibility to review patient lists and put the appropriate measures in place to ensure that methods of doing this are safe. But to publicise that they are getting their in-house ‘fraud squad’ involved, as well as outsourcing the task to a company that many healthcare professionals across the country have little faith in to do a good and fair job, is demoralising for GPs and a questionable use of scant NHS resources."

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